{"id":4752,"date":"2021-03-12T16:36:31","date_gmt":"2021-03-12T15:36:31","guid":{"rendered":"https:\/\/sola.kau.se\/cosie\/?page_id=4752"},"modified":"2021-09-07T13:49:35","modified_gmt":"2021-09-07T12:49:35","slug":"co-creation-as-a-moral-reordering","status":"publish","type":"page","link":"https:\/\/sola.kau.se\/cosie\/project-level-findings\/co-creation-as-a-relational-service\/co-creation-as-a-moral-reordering\/","title":{"rendered":"Co-creation as a moral reordering?"},"content":{"rendered":"\n

Co-creation as a moral reordering?<\/strong><\/p>\n\n\n\n

Co-created services are relational services. Co-creation implies new roles and relationships and requires exploring how they should be arrived at. From a system perspective this has implications for particular service and its broader management and governance.<\/p>\n\n\n\n

Service governance is about defining desirable service outcomes and responsibilities. A key moral question that orders governance of all relational services is:\u00a0who actually gets to participate<\/strong>\u00a0in the service definition \u2013 its aims, contents and delivery format \u2013\u00a0when, in what roles<\/strong>\u00a0and on what basis? Of specific importance are the\u00a0roles of individuals\u00a0assisted by services and the\u00a0roles and skills of service professionals\u00a0(see more under \u201cThe Ethical Compass<\/a>\u201d) as well as what relationships between them that best serve co-creation purposes. Also the contents of service improvements and ways to achieve and assess those.<\/p>\n\n\n\n

Co-creation often requires jointly rethinking of questions regarding the service defining actors, their roles and relationships in service improvement or innovations and implies a major \u2018moral reordering\u2019.<\/p>\n\n\n\n

We call such governance conversational, collaborative and co-creative as it includes individuals targeted by the services. Governance is an important mechanism towards achieving intended service relations and outcomes (value). Then the agreed roles and relationships need to be implemented in service practices.<\/p>\n\n\n\n

Figure 1 Co-creation in service cycle<\/strong><\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

<\/p>\n\n\n\n

Co-creation requires thus a novel governance and management system to support its interactive, dynamic and emergent aspects and achieving desirable outcomes without trying to predetermine those. Such governance needs to facilitate and enable co-creation (cf Torfing et al, 2021, Ansell and Torfing, 2021 \u2018generative governance\u2019 or Narbutaite-Aflaki, forthcoming, \u2018trust-based and supportive steering and leadership\u2019) by much greater reliance on dialogical approach to aid service and social or relational innovations.<\/p>\n\n\n\n

CoSIE findings<\/strong><\/p>\n\n\n\n

This project has illustrated how a shift towards increased focus on co-creation as a core principle of public governance may be taking place at regional and local levels when supported by European and sometimes national policies.\u00a0<\/p>\n\n\n\n

CoSIE evidence shows that the desired service roles, responsibilities and relationships are best specified and agreed in\u00a0sensemaking conversations<\/strong>(see more under \u201cHow to Shift to Co-creative Governance?<\/a>\u201d). \u00a0Sensemaking about services allows reflecting about purely individual, subjective service perceptions and aid in reaching a\u00a0collective agreement<\/em><\/strong>\u00a0about what goals services \u201cshould\u201d aim and \u201chow\u201d to reach these.<\/p>\n\n\n\n

It means that in service co-creation\u00a0conversations<\/em><\/strong> and\u00a0sensemaking<\/em><\/strong>\u00a0becomes major mechanisms to arrive at most relevant roles and relationships in each service context.<\/p>\n\n\n\n

It also means that service delivery innovations and improvements are a matter of negotiation<\/em> and renegotiation in sensemaking conversations.<\/p>\n\n\n\n

This approach has major implications for governance of the service. Sensemaking conversations become thus a\u00a0tool in service governance and cultural change towards co-creative ethics or culture. Yet co-creative service ethics also requires service users\u2019, professionals\u2019 and other stakeholders\u2019\u00a0involvement<\/em><\/strong>\u00a0and real possibilities to\u00a0influence<\/em><\/strong>\u00a0in these conversations.<\/p>\n\n\n\n

Please reflect upon following in relation to your own (or chosen pilot) context:<\/strong><\/p>\n\n\n\n

What understanding of roles and relationships dominate in your service? <\/p>

How can they be informed by sensemaking conversations?<\/p><\/blockquote><\/figure>\n\n\n\n

Learn more:<\/strong><\/p>\n\n\n\n

Fox, C, Baines S., Wilsson, R., Jallonen, H, Narbutaite Aflaki, I., Pradini, R., Bassi, A., Ganugi, G., Aramo-Immonen. (2021). A New Agenda for Co-creating Public Services<\/em>. Turku university of Applied Sciences: Turku. (Available here<\/a>)<\/p>\n\n\n\n

Torfing, Ferlie, Jukic, Ongaro(2021).A Theoretical framework for studying Co-creation of innovative solutions and public value, <\/strong>In Politics and Policy<\/em>. Volume 49, Number 2,pp. 189-209(21) Ansell, C. and Torfing, J. (2021) Public Governance as Co-creation<\/em>, Cambridge: Cambridge University Press.<\/p>\n","protected":false},"excerpt":{"rendered":"

Co-creation as a moral reordering? Co-created services are relational services. Co-creation implies new roles and relationships and requires exploring how they should be arrived at. From a system perspective this has implications for particular service and its broader management and governance. Service governance is about defining desirable service outcomes and responsibilities. A key moral question […]<\/p>\n","protected":false},"author":194,"featured_media":0,"parent":4632,"menu_order":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-4752","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/sola.kau.se\/cosie\/wp-json\/wp\/v2\/pages\/4752","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sola.kau.se\/cosie\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/sola.kau.se\/cosie\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/sola.kau.se\/cosie\/wp-json\/wp\/v2\/users\/194"}],"replies":[{"embeddable":true,"href":"https:\/\/sola.kau.se\/cosie\/wp-json\/wp\/v2\/comments?post=4752"}],"version-history":[{"count":7,"href":"https:\/\/sola.kau.se\/cosie\/wp-json\/wp\/v2\/pages\/4752\/revisions"}],"predecessor-version":[{"id":5460,"href":"https:\/\/sola.kau.se\/cosie\/wp-json\/wp\/v2\/pages\/4752\/revisions\/5460"}],"up":[{"embeddable":true,"href":"https:\/\/sola.kau.se\/cosie\/wp-json\/wp\/v2\/pages\/4632"}],"wp:attachment":[{"href":"https:\/\/sola.kau.se\/cosie\/wp-json\/wp\/v2\/media?parent=4752"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}