Meso level impacts

The Swedish pilot where systemic approach has been introduced to service improvements evidences particularly a clear shift in first-line manager awareness of their roles, responsibilities and abilities in co-creation and their willingness to act as change actors. In the finish pilot, the staff changed priorities towards young people’s voices, meaning that they made a decision about not producing any service changes without involving young people.

For more examples of already visible service practice evolving from co-creation activities and changes in attitudes look up, for example, the Finish case, Swedish case or others. City of Helsinki bought the ‘encountering training’ developed from Hackathons (which won a national award) for its youth workers. The Dutch case is a great example of how co-created changes in municipal practices require strong collaboration form targeted community to be sustained.

Co-creative activities may effect a strengthened local integration by giving local communities the opportunity to shape the local projects together, choose their own economic activities, or even share their efforts and resources if necessary (Hungarian pilot). Another example of change on systemic level is changed mentality among top managers and especially political leaders with more openness for co-creation model such in Hungarian case. “It turned us into a community” — “it brought such people together, whom we had not talked to before, and we had to think together”, Quotes from the Hungarian pilot participants

Co-creation experiences may result in implementing co-creative models in organisational services by not only allocating budgets but also by replicating or making steps to adapt similar co-creative models in other parts of organisation (See The Spanish pilot, Co-Crea-Te, or the Swedish, new meeting routines with service users).