• The training of probation staff on person-centered practices
• Co-produced personalised rehabilitation plans based on strengths and assets
• Engaging community partners to extend options for pro-social activity
• An ‘enabling fund’ (service users access small sums of money to support their own rehabilitation goal)

The Community reporting stories have become a much valued resource. They are on the Community Rehabilitation Company (CRC) website and a TV has been placed in reception with clips on a rolling presentation. An example of important learning from community reporting was the great importance of volunteers with lived experience of the criminal justice system as intermediaries for co-creation. This role potentially represents some redrawing of the boundaries between ‘professional’ and ‘user’ in ways that go to the very heart of co-creation.

Open data, Social media and Digital technologies

Community reporting was the effective means of using ICT-based data to facilitate co-creation in this pilot. Social Media platforms such as Twitter and Facebook are seen as hostile environments in probation, associated with public shaming of services-users and unfair criticism of the service. People on probation are non-voluntary service users whose stigmatization is amplified in social media.