Expected learning:
Co-creation always takes place in a broader system – a system of service organization that has to adapt to co-creation needs.
Co-creation also implies a relationship and thus requires departing from a relational approach to services. This has implications for how service delivery, improvements and innovations need to be governed and managed to accommodate co-creation and its advantages.
In the SYSTEM section you will learn:
- More about relational approach to services that guides co-creation
- What roles it may imply for individuals supported by services
- What roles are expected from service professionals
- What are other co-creation facilitators
- What governance is needed address desirable roles, relationships and resources?
In this video you will get some instructions related to the system of co-creation.
In this video you may engage in a conversation among scholars in CoSIE project on the ‘politics of co-creation’. It may serve as an overall illustration of the topic.
Featuring (from top left to bottom right):
Mike Martin, Newcastle University
Magnus Lindh, Karlstad University
Inga Narbutaite Aflaki, Karlstad University
Rob Wilson, Newcastle University