Reflective exercises CoSIE pilots often used authentic lived experiences of service end-users as a major source of information in forming and understanding of the service deficits and contextual potentials. Yet, how may user experiences become accessible for the practitioners? Furthermore, how can they become meaningful and acceptable? May individual user experiences weight as much as collectively curated narratives? What is the critical mass for collective narrative?What role does practitioner knowledge and experience has in co-creation? May practitioner view of services be coherent and complete, if so when?Can and how user voices and authentic experiences be used in a hierarchic model of service organisation and governance? What governance model(s) characterizes your service area? What sources of information would you need to enhance the service value and why? When would co-creation be of value in your services?What comparisons would be meaningful in your service context? To capture what added value of co-creation?